Changing the Mind-Set of Quality

  • Annelie Meiring FPNL Member

Abstract

Quality is a question of trust, the trust of the client in the service or product. “Reputations are built on trust. Trust is a hard-earned commodity, yet one which can be squandered in a moment. Therefore, in 2018, the South African Quality Institute (SAQI) is celebrating the role that everyone in an organisation plays in building and sustaining trust for all stakeholders: customers, suppliers, staff, regulators, shareholders and society.” (SAQI)

Published
2018-10-25
Section
Editorial