Call for nurses to rethink measuring family and patients’ experience of the emergency department amidst COVID-19
COVID-19 has challenged most of the conventional ways of doing things, including the way we measure patient and families' experience of the emergency department. Scarcity of resources and personnel in the face of a pandemic has been identified as a major challenge. Methods utilised in measuring, space needed for measurement, constructs that are measured, and the point of data collection have all been disrupted as a result of adherence to safety protocols and other issues around prevention and management of the pandemic. In this article, we suggest ways by which healthcare professionals and organisations should rethink how these experiences are measured amidst a pandemic.